Privacy Policy – Replai Automation
Last updated: 29 December 2025
Replai Automation (“we”, “our”, or “the App”) respects your privacy and is committed to protecting the personal data of users who access and use our services. This Privacy Policy explains how we collect, use, and safeguard information when you use Replai Automation.
1. About Our App
Replai Automation is a business messaging and automation platform that enables businesses to communicate with their customers through official WhatsApp Business channels using the WhatsApp Cloud API provided by Meta.
2. Information We Collect
We may collect and process the following types of information:
- WhatsApp Business Account information (such as business name and phone number)
- Message content exchanged between businesses and their customers
- Messaging metadata (such as message status, timestamps, and delivery information)
- Media files shared in messages (images or documents), when applicable
- Technical information required to operate the service (such as API responses and logs)
We do not collect sensitive personal data unless it is explicitly provided by the user as part of a messaging interaction.
3. How We Use Information
The information collected is used solely to:
- Enable sending and receiving WhatsApp messages
- Display conversations in the app dashboard
- Manage WhatsApp Business profiles and phone numbers
- Provide customer support and messaging automation features
- Generate aggregated and anonymized analytics to improve service reliability and performance
4. Data Sharing and Disclosure
We do not sell, rent, or trade personal data to third parties. Data is only shared when necessary:
- With Meta Platforms, Inc. (WhatsApp Cloud API) to deliver messages
- To comply with legal obligations or valid law enforcement requests
All data processing complies with Meta Platform Policies and applicable data protection regulations.
5. Data Retention
We retain data only for as long as necessary to provide our services and fulfill business or legal requirements. Users may request data deletion by contacting us at the email address below.
6. Data Security
We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse. Access to data is restricted to authorized personnel only.
7. User Rights
Users have the right to:
- Request access to their data
- Request correction or deletion of their data
- Withdraw consent for messaging communications, where applicable
Requests can be submitted via email.
8. Contact Information
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.